Pre-registration is required for all events.

All group events and individual appointments must be paid in advance or according to the specific terms agreed in advance. Bank details will be supplied at point of booking.

All prices quoted are in UK Pounds Sterling. No other currencies accepted).

At ReNurture, every session, class and event is held with care and intention. As a small, independently run business, considerable time, preparation and care goes into each offering. When you book, a place or dedicated appointment time is reserved especially for you.

Group Events & Gatherings

Tickets for group events and gatherings are non-refundable if you are no longer able to attend.

If your plans change, you are welcome to give your place to someone else to attend the same event. Please let me know beforehand so I can update the booking. Where relevant, the new attendee will also need to complete any required health or suitability information before attending.

Group event bookings cannot normally be transferred to another event or exchanged for credit. I understand that genuinely exceptional circumstances can arise, and these may be considered at my discretion.

Private Sessions & Appointments

Private sessions, including one-to-one Sound Massage, private Sound Journeys and Cacao Rituals, involve reserving dedicated time specifically for you. As a small business, late cancellations can result in time that cannot be offered to another client or used for other work.

If you need to change your appointment, one reschedule is permitted when at least 72 hours' notice is given, subject to availability.

Any rescheduled session should normally take place within 3 months of the original booking date.

With fewer than 72 hours' notice, private sessions are non-refundable and cannot normally be rescheduled. I understand that genuine emergencies and exceptional circumstances can arise, and these may be considered at my discretion.

Multi-session Courses, Packages & Programmes

Where you book a multi-session course, package or programme, specific cancellation or rescheduling terms may apply and will be made clear when you book. Exceptional circumstances will be considered on a case-by-case basis.

Minimum Attendance for Group Events

Some events require a minimum number of participants to go ahead. In the rare event that an offering needs to be cancelled due to insufficient numbers, I will let you know as soon as reasonably possible and offer either a full refund or the option to transfer the value of your booking to another ReNurture event.

Cancellations by ReNurture

If I need to cancel a private session, class or event, I will give you as much notice as reasonably possible. You will be offered either a full refund or the option to reschedule or transfer the value of your booking to another appropriate ReNurture offering.

Contact

If you can no longer attend an event, would like to give your place to someone else, or need to reschedule an eligible private appointment, please contact me as soon as possible at ruth@renurture.co.uk.

Thank you for understanding and for supporting the sustainability of my small business. Having a clear cancellation policy allows me to continue putting the time, preparation and care into creating nourishing spaces and experiences for the community.

Nothing in this policy affects your statutory rights.

Event arrival time is 5 minutes before the event starts unless otherwise stated.

Please arrive in good time to get checked in and settled.

All events will commence at the scheduled start time. Admittance may not be possible after scheduled start time.

Public/Group sessions: Due to the nature of the session it is not possible to enter once it has started so it is your responsibility to arrive on time.

1:1/Private sessions: As sessions are booked at specific times, I am unable to extend the session to compensate if you arrive late. If you arrive over 10 minutes late for a session and have not contacted me prior, I will assume you are not attending and will consider this as a cancellation without notice.

If you arrive late for a private booking I will do my best to facilitate the session until the agreed booking time in a way that is in line with the work I do, ensuring safety and wellbeing of myself any participants. Please be advised that late arrivals may result in a cancelled session as the time lost may prevent me from providing the agreed service with due skill and care.

No credit or refund will be made for non-attendance.

Your safety, comfort and autonomy are an important part of every ReNurture experience.

Sound journeys and cacao are generally suitable for many people; however, there are some circumstances where additional care, adaptations or medical advice may be appropriate.

The information below is intended to help you make an informed choice about participating. Having one of these conditions does not necessarily mean that you cannot attend. Where appropriate, please contact me before booking so we can discuss your individual circumstances and whether any adjustments may be helpful.

Sound Journeys

My sound journeys can include gongs, crystal and metal singing bowls, drum, chimes, voice and other instruments. Sound levels, frequencies and intensity vary throughout an experience.

Please contact me before attending if any of the following apply to you:

Tinnitus, hyperacusis or significant sound sensitivity
Certain frequencies, sustained tones or changes in volume may feel uncomfortable or overstimulating for people who are particularly sensitive to sound. We can discuss positioning, distance from instruments and other adjustments beforehand.

Epilepsy or seizures triggered by sound
Although sound-triggered seizures are rare, certain sounds or music can act as a trigger for some people with reflex epilepsy. If you have epilepsy, particularly if you know sound can be a trigger for you, please seek appropriate medical advice before attending and let me know.

Trauma, PTSD, severe anxiety or other mental-health considerations
Sound journeys involve periods of stillness, inward attention and sometimes powerful or unexpected sounds. For some people these experiences can feel activating rather than relaxing. If you know that closing your eyes, lying still, focusing inwardly or experiencing intense sound can be challenging for you, please contact me beforehand so we can consider what might best support you.

Pregnancy
If you are pregnant, please let me know before attending. While pregnancy itself does not automatically mean that you cannot experience sound, comfort, positioning, sound intensity and any direct use of vibration may need to be considered individually. If you have any concerns or a high-risk pregnancy, please seek advice from your midwife or healthcare professional.

Hearing aids or hearing devices
Some sounds or frequencies may be experienced differently through hearing devices and, depending on the device and settings, amplification or feedback may occur. Please manage your hearing device according to the advice of your audiologist or manufacturer and let me know if you require any adjustments.

Recent surgery, significant injury, fractures or implanted medical devices
This is particularly important for sessions involving instruments or vibration placed directly on or very close to the body. Please let me know beforehand so that I can avoid affected areas or adapt the session appropriately.

Your choice throughout a Sound Journey

There is no particular way that you are expected to experience sound.

While sound may support relaxation and nervous-system settling for some people, relaxation is never guaranteed, and different physical sensations, emotions, thoughts or responses may arise.

You are always encouraged to listen to your body.

You do not have to close your eyes. You may change position, sit up, move further away from an instrument, use hearing protection, take a break or leave the space at any point. You never need to remain with a sound or experience that feels uncomfortable simply because a session is underway.

Please communicate with me whenever you need additional support.

Cacao

Cacao naturally contains active compounds including theobromine and a smaller amount of caffeine. While cacao is enjoyed safely by many people, larger intentional servings can affect individuals differently.

Please contact me before consuming cacao as part of a ReNurture experience if you:

Take prescription medication, particularly medication for mood or mental health
Some medications may warrant additional consideration alongside larger servings of cacao. Please check with your prescribing clinician or pharmacist if you are unsure whether cacao is appropriate for you.

Have a heart condition, heart rhythm condition or take medication affecting your heart or blood pressure
Theobromine has stimulant and cardiovascular effects and cacao may influence heart rate or blood pressure in some people. A smaller serving or avoiding cacao may therefore be appropriate depending on your circumstances.

Have low blood pressure or take blood-pressure medication
Cacao may have effects on blood pressure, so please discuss this with an appropriate healthcare professional if you are unsure.

Are pregnant or breastfeeding
Cacao contains theobromine and caffeine. Please let me know so that we can discuss serving size, and seek advice from your midwife or healthcare professional if you have any concerns.

Have allergies or food sensitivities
Please tell me about any allergies or intolerances before consuming anything I provide, including cacao, plant milk, sweeteners, herbs, spices or herbal tea. If you have a severe allergy requiring emergency medication, please contact me before attending so that we can discuss whether I can safely accommodate your needs.

Herbal teas and other refreshments

Ingredients can vary between experiences. If you have any allergies, intolerances, are pregnant, take medication that may interact with particular herbs, or have been advised to avoid certain herbal ingredients, please let me know before consuming anything offered.

If you're unsure

If you have a medical condition, take medication, are recovering from a medical procedure, or have any other concern about whether sound, cacao, breathwork or another element of an experience is suitable for you, please contact me before booking.

Where something falls outside my professional scope, I may ask you to seek guidance from your GP, midwife, pharmacist or another appropriately qualified healthcare professional before participating.

Where appropriate, adaptations may include changing your position within the room, reducing sound intensity or proximity, avoiding particular instruments or direct vibration, adapting breath practices, or reducing or omitting cacao.

My intention is never to decide what your body needs for you, but to provide clear information, appropriate support and choice so that you can participate in a way that feels right for you.

Welcome to ReNurture. By accessing this website, engaging in our offerings, or participating in any sessions, workshops, or services, you acknowledge and agree to the following:

Not Medical Advice or Treatment

I, Ruth Hoey, am not a licensed medical care provider and do not provide medical advice, diagnosis, or treatment.

I do not have expertise in advising on, diagnosing, examining, or treating medical conditions, nor in determining the effects of sound therapy, breathwork, cacao, or other holistic practices on any medical condition.

All services and content offered through ReNurture are intended to support holistic wellbeing only and are not a substitute for professional medical, psychological, or psychiatric care.

You are encouraged to consult with a qualified healthcare professional regarding any medical or mental health concerns before participating in any sessions or experiences.

Participation & Personal Responsibility

By participating in any ReNurture offering, you acknowledge that:

• You are fully responsible for your own physical, emotional, and mental wellbeing

• You participate voluntarily and at your own risk

• You will listen to your body and honour your personal limits at all times

You understand that experiences such as sound healing, breathwork, and cacao ceremonies may involve emotional release, energetic shifts, or physical responses.

There may be the possibility of detoxification symptoms, emotional discomfort, or physical injury, and you agree to assume full responsibility for any such outcomes.

You agree that it is your sole responsibility to assess whether participation is appropriate for you. There will be no liability on the part of Ruth Hoey should you fail, forget, or neglect to do so.

Breathwork, Somatic Practices & Cacao

Certain practices offered may not be suitable for everyone.

This includes (but is not limited to) individuals who:

• Are pregnant or breastfeeding

• Have cardiovascular conditions

• Have respiratory conditions

• Have a history of severe mental health conditions

• Are taking medications that may interact with cacao (including antidepressants affecting serotonin or blood pressure)

By participating, you confirm that you have considered your personal circumstances and, where appropriate, sought medical advice.

You agree to inform us of any relevant conditions and take full responsibility for your participation.

Results Not Guaranteed

The Client understands that ReNurture’s services are intended to support personal development and wellbeing, but no specific outcomes or results are guaranteed.

Each individual’s experience is unique and influenced by many factors, including personal commitment, readiness, and life circumstances.

No warranties or representations, express or implied, are made regarding the results of any services.

Not Emergency Services

ReNurture’s services are not intended for crisis or emergency support.

You agree that you will not disregard professional medical advice or delay seeking it because of any information or experience provided through ReNurture.

Any guidance or suggestions offered are to be implemented at your own discretion and responsibility.

Client Responsibility for Decisions

You acknowledge that you are responsible for your own life, choices, and decisions.

While guidance, support, and recommendations may be offered, any actions you take—including lifestyle changes or integration of practices—are entirely your own responsibility.

By engaging in ReNurture’s services, you agree that Ruth Hoey is not liable for the outcomes of decisions you make, except in cases of gross negligence or willful misconduct.

Limitation of Liability

To the fullest extent permitted by law, ReNurture and Ruth Hoey shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of services.

This includes, but is not limited to:

• Personal injury

• Emotional distress

• Loss of income or opportunity

Any liability, where applicable, shall be limited to the amount paid for the specific service in question.

Website & Content Disclaimer

All content shared on this website, social media, emails, or within sessions is provided for informational and educational purposes only.

It is not intended as medical, legal, or financial advice.

External Links

This website may contain links to third-party websites or services. ReNurture is not responsible for their content, policies, or practices.

Contact

If you have any questions about this disclaimer, please contact:

If would like me to end later than scheduled, I will happily accommodate you if possible.  The overtime rate is £50 for every 30 minutes or portion thereof.

Special events that are outside the normal private session may have additional terms & conditions that will be included on the invoice.

To ensure the safety, comfort, and respect of all participants, please take note of the following guidelines when attending a session, class, or event with me, Ruth Hoey:

Before & During Your Session

• Please arrive sober. If you are under the influence of drugs or alcohol, you will be asked to leave without refund.

• Out of respect for others, please avoid wearing cologne, perfume, or strong essential oils. If your scent is disruptive, you may be asked to leave.

• Photography & recording: Some sessions are deeply personal and healing. Please ask permission before taking any photos or videos, and practice sensitivity around others.

• Phones & devices: Ensure mobile phones and electronic devices are switched off, or at least on silent/airplane mode.

• Food & drink: Water in a closed container is welcome, but no other food or drinks are permitted in the space.

• If you find it difficult to lie on the floor, please let me know in advance and a chair can be provided.

• If you tend to fall asleep, consider raising your head with an extra pillow or lying on your side to reduce snoring, which can distract others.

• Please bring only minimal personal belongings into the venue.

• Out of respect for the instruments, do not touch them. If any damage is caused, you will be responsible for the cost of repair or replacement.

• I, Ruth Hoey, reserve the right to refuse service.

Online Sessions

• You will need to download Zoom in advance.

• Use high-quality headphones if possible for the best sound experience.

• Ensure a strong internet connection and keep your video and microphone switched off once the session begins, unless instructed otherwise.

Rates

• All rates are subject to change without notice.

Aftercare
It is normal for some people to experience temporary discomfort during or after a sound journey, as energy continues to move and toxins release from the body. Symptoms may briefly intensify before settling, usually within 1–2 days. To support your integration and healing:

• Drink plenty of water to assist detoxification.

• Rest well and take gentle exercise.

• Listen to your body and honour what it needs.

• Journaling can be a helpful way to process any insights or emotions that arise.

• Regular sessions and ongoing self-care practices can further support your healing journey.

The Practitioner is committed to protecting the Client’s privacy and confidential information. All personal information, discussions, and records shared during sessions will remain confidential. This means the Practitioner will not disclose any identifiable information about the Client to any third party without the Client’s explicit consent.

Exceptions to confidentiality apply only in rare circumstances required by law or ethical duty – for example, if the Practitioner is compelled by a court order, or if the Client indicates intent to harm themselves or others, or in cases of abuse that the law requires to be reported. In such situations, the Practitioner will limit the disclosure to only what is necessary and, when feasible, inform the Client of the need to disclose.

The Practitioner maintains any session notes or client records in a secure manner (protected by passwords or locked files, as appropriate). The Client’s contact details and personal data are handled in compliance with applicable data protection laws, UK & EU GDPR or relevant privacy regulations. By agreeing to these terms, the Client also agrees to respect the Practitioner’s privacy and not share any confidential details about the Practitioner or other clients. Confidentiality is a cornerstone of the trust in the client/practitioner relationship and will be strictly upheld by the Practitioner.

For the healing/therapeutic process to be effective, the Client plays an active role. By entering into this agreement, the Client agrees to the following responsibilities:

• Honest Communication: Provide accurate, truthful, and complete information about your circumstances, health history, and needs so the Practitioner can tailor the services effectively. Be open and honest in all communications, and promptly inform the Practitioner of any concerns, changes, or relevant updates (for example, changes in health, schedule, or goals).

• Active Participation: Commit to the process by actively engaging in sessions and any recommended exercises or homework. This includes completing any agreed-upon assignments or practice exercises between sessions and taking responsibility for applying the Practitioner’s guidance in your daily life. The Client acknowledges that personal effort and follow-through are essential for progress.

• Timeliness and Attendance: Be punctual for all scheduled sessions. If a session is remote, ensure you have a suitable environment (quiet, private, and free from distractions) and log in on time. If an emergency or conflict arises that affects your ability to attend a session, notify the Practitioner as soon as possible in line with the Cancellation Policy (Section 3). Repeated lateness or missed appointments without proper notice may result in the Practitioner reassessing the continuity of services.

• Respect and Conduct: Maintain respectful communication and behaviour throughout the professional relationship. The Client is expected to be courteous and refrain from any form of harassment, discrimination, or inappropriate conduct towards the Practitioner. Both parties agree to uphold a safe, respectful environment for the sessions. If the Client ever feels uncomfortable or has boundaries to communicate, they agree to inform the Practitioner so that adjustments can be made.

• Personal Responsibility for Health: Consult your healthcare provider when necessary. Especially for nutrition or wellness coaching, the Client should seek medical clearance if they have any medical conditions before implementing diet, exercise, or lifestyle changes. The Client is responsible for listening to their body and using their judgment; if any recommendation from the Practitioner causes discomfort or adverse effects, the Client should stop immediately and inform the Practitioner.

• Feedback and Questions: Communicate any questions or need for clarification about the process or any exercises. If something is not working well for the Client, or if they require additional support, they should inform the Practitioner. Feedback is encouraged so the Practitioner can adjust the approach if necessary.

By fulfilling these responsibilities, the Client helps create a productive partnership and maximises the benefits of the Practitioner’s services. Failure by the Client to uphold these responsibilities may impact the effectiveness of the services and, if severe (for example, persistent non-compliance or misconduct), may result in termination of the agreement by the Practitioner.

I, Ruth Hoey, may update or modify these Terms & Conditions from time to time to reflect changes in policies, services, or applicable laws. Any changes will be communicated to clients via email, through an updated document provided before a new session, on my website, or on my profile on Fluum. Continued use of my services after being notified of changes will be taken as acceptance of the updated Terms. If you do not agree with any updated Terms, you should notify me in writing; in such cases, services may be discontinued if a mutual agreement cannot be reached.

Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Both I, Ruth Hoey, and the Client agree that any disputes arising in relation to this Agreement or the services provided will fall under the jurisdiction of the courts of England and Wales, unless otherwise required by consumer protection laws or resolved through an alternative dispute resolution process.

Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution in good faith through open and respectful communication. If an agreement cannot be reached, mediation or arbitration may be considered as alternatives before pursuing legal action. However, this does not restrict either party’s right to seek remedies through the courts of England and Wales.

Acceptance
By booking and using my services, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Your continued use of my services constitutes voluntary acceptance of these Terms, with the intent to be legally bound.